Customer Service.

What is your average implementation time for new clients?

Same day

Account Service After Implementation

An account representative is assigned to the client. He/she is in charge of addressing customer service needs including password reset, update on pending searches, billing questions, updated legislation/new laws, and general questions. She/he can be reached via email or via phone.
Client participates in an interactive training webinar with their respective account representative. This provides the client an opportunity to interact and build a report with their account representative, while also providing software platform training.
Employers Choice Screening hosts quarterly webinars on various topics relating to employment background checks, available to clients and the general public. An archive of our webinars may be found here.
Employers Choice Screening keeps clients informed of current industry news, trends, and relevant information by providing a monthly newsletter
A call center is available for clients who require urgent/immediate assistance outside of business hours on Monday – Friday from 8:00 am – 5:00 pm PST.
In the event of a website, online software platform, or service issue, the client may contact their account representative via phone or via email.
Account representative works with the client via phone or via email, when appropriate, to resolve any issues or questions.
In the event that the issue cannot be resolved via phone or via email, the client will receive an internal case number associated with the specific issue. Service issues are resolved within 24 hours when the issue requires a series of steps.
Employers Choice Screening provides three technical assistance steps: 1.) Account Representative, 2.) Operations Manager, and 3.) Managing Partner.
Account representative provides status updates and notification of completion via email
Our software platform is equipped with a secure online application (QuickApp) and e-signature process, allowing applicants to complete their application and consent-form for a background check online.

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Facts

Workplace Violence
One out of every six crimes occurs in the workplace and homicide is the second leading cause of workplace death in the U.S.

Education Falsification
National Credit Verification Service reports that 25% of the MBA degrees it verifies on resumes are false.

Statistics
72% of shrinkage is due to employee theft.
34% of all job applications contain lies.
30% of small business failure is caused by employee theft.

Certifications and Registrations.

Employers Choice Screening is a national employment background screening, and compliance training company headquartered in California with multiple certifications and registrations. We welcome the opportunity to work with chief procurement officers and diversity supply chain procurement managers to bid on RFPs and respond to RFQs for employment background screening, drug testing, and mandated employee compliance training services.